AOK Promos Custom Product Policy 

Thank you for choosing AOK Promos for your custom product needs. To ensure clarity and a smooth experience, please carefully review our policy regarding custom orders:

1. Submission of Artwork:

  • To begin the customization process, please provide a high-quality logo in PNG format. This ensures clarity and precision in the final product.

2. Virtual Mockups and Samples:

  • We offer virtual mockups to assist in your decision-making. Physical samples may also be available upon request. Please note:
    • Lead Time: Allow approximately 2 weeks for sample requests, as items must be sourced from our suppliers.
    • Branded Samples: If a branded sample is required, associated costs will apply. If a decorated order is placed within 30 days for the same sample item, the cost of the sample item will be discounted on the decorated order. Contact us for detailed information.

3. Approval of Custom Products:

  • Once you approve a custom product design, it proceeds to production. Your approval confirms the item, the design, spelling, and specifications meet your requirements.

4. Pre-Production Cancellation:

  • If you decide to cancel your order during the pre-production phase, please contact our customer care department for a full refund. However, once your order has been sent to a production facility, we are unable to refund your purchase price.

5. Nonrefundable Policy:

  • Custom products are nonrefundable once approved. Due to the nature of the promotional products business, items that have been imprinted cannot be accepted for returns. However, AOK Promos will always do whatever we can to fix any issues that you have with your order.

6. Errors on Our Part:

  • If we make an error (e.g., incorrect design, spelling, or specifications not matching the approved design), we will promptly remake the order at no additional cost to you. The replacement will be of the same item addressing necessary corrections.

7. Customer Satisfaction:

  • While refunds are not possible for custom products, we are committed to your satisfaction. If you encounter an issue, please contact us, and we will work with you to determine the best resolution.

8. Contact Us:

  • For any questions or concerns about your custom order, reach out to our team at sales@aokpromos.com. We are here to ensure your experience with AOK Promos is exceptional.

By placing a custom order with AOK Promos, you agree to the terms outlined in this policy. We appreciate your understanding and look forward to serving your promotional and custom product needs.

 

 

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